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About Us
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Terms of Use
FAQ

 

 

COINLAND.COM accepts the following forms of payment, subject to the conditions outlined below:

  • VISA, MasterCard, American Express, Discover
  • US Postal Service money order
  • Certified check, official bank check, personal check


To protect against credit card fraud and to guarantee the security of credit card information, COINLAND.COM requires duplicate verification of all cardholder information. This includes the cardholder's name, address and telephone number, exactly as listed with the card issuer. If duplicate verification can not be obtained, customers may be requested to submit (a) a mail, fax or email copy of a credit card, credit card statement, or driver's license, or  (b) payment by official bank check or US Postal Service money order.



 

All credit and debit card orders must include a minimum purchase of $15.00 in merchandise (excluding tax and shipping fees).

Orders submitted via the
COINLAND.COM online order form may be paid by VISA, MasterCard, American Express or Discover only.

 

Orders submitted via US mail, email, telephone or fax must be approved and confirmed in advance of payment. Payment may be made by US Postal Service money order, personal check, official bank check, VISA, MasterCard, American Express or Discover. Personal checks require up to 10 business days to clear prior to shipping.

 

Mail orders should be directed to: COINLAND.COM
  2880 Bicentennial Pkwy
Suite 100 PMB 273
Henderson, NV 89044
Email orders should be directed to:  orders@coinland.com
Telephone orders should be directed to:  1-702-724-0060

Payment submitted by mail must be received within 5 business days of a mail, email, telephone or fax order. Orders unpaid after 5 business days will be automatically cancelled without prior notice.

 

Any problem with an order, including missing or damaged items, must be reported by email to customerservice@coinland.com within 5 business days of receipt of the order. Failure to report a problem of any kind within 5 business days of receipt of an order will constitute acceptance of the order as received.

 

COINLAND.COM reserves the right to refuse any order at any time.

 


 

Due to current global considerations and events, COINLAND.COM  will not accept any International orders at this time.

 


COINLAND.COM will provide insured US Postal Service shipping for most customer orders. Orders will be shipped most often by US Priority Mail, US Registered Mail, US First Class Mail or US Media Mail. From time to time, another form of mail service may be deemed appropriate based upon the size, weight and value of a package. COINLAND.COM reserves the right to select the shipping method best suited for each customer order.

COINLAND.COM will not be responsible for any losses incurred after a package has been shipped. Losses include, but are not limited to, natural disaster, theft, damage to items, lost items and lost packages.

COINLAND.COM will make every effort to ship all stock items within 5 business days of receipt of US funds. Orders that include Coin Sets sold in Dansco Albums may require up to 2 weeks to assemble and will be shipped in their entirety when completed. Shipping of backordered items may be delayed.

Customer orders with merchandise that totals more than $600.00 will be shipped FREE!

Customer orders with merchandise that totals less than $600.00 will be subject to the following shipping and handling rates:

Merchandise from $ 00.01  to $ 10.00 

Rate: $4.95

Merchandise from $ 10.01  to $ 19.99    

Rate: $5.95

Merchandise from $ 20.00  to $ 29.99  

Rate: $6.95

Merchandise from $ 30.00  to $ 49.99

Rate: $7.95

Merchandise from $ 50.00  to $ 74.99

Rate: $8.95

Merchandise from $ 75.00  to $ 99.99

Rate: $9.95

Merchandise from $100.00 to $149.99

Rate: $10.95

Merchandise from $150.00 to $199.99

Rate: $11.95

Merchandise from $200.00 to $249.99

Rate: $12.95

Merchandise from $250.00 to $299.99

Rate: $13.95

Merchandise from $300.00 to $399.99

Rate: $14.95

Merchandise from $400.00 to $499.99

Rate: $15.95

Merchandise from $500.00 to $600.00

Rate: $16.95

Merchandise in excess of $600.00

FREE!

Overnight or 2-Day FedEx shipping will be available upon request to existing customers only. FedEx shipping must be requested by email or telephone prior to placing an order. Actual shipping rates will be applied. FedEx shipping will not be available for first time customer orders.

Please note: All new US Mint Quarter and Dollar releases are subject to US Mint delivery scheduling, which may delay your order.

Nevada state residents are required by law to pay 8.1% sales tax on all orders, including shipping fees.

 


 

From time to time COINLAND.COM  may offer customers the ability to purchase products on a "pre-sale" basis. This allows customers to lock in a high demand product at a pre-determined price with guaranteed delivery upon availability. Any order that includes a "pre-sale" purchase will be charged at the time the order is placed, with shipping generally expected within 30 days. COINLAND.COM reserves the right to withhold shipping on any order that includes a "pre-sale" purchase, so that the order is shipped in its entirety. Customers should note that newly released US Mint products sold on a "pre-sale" basis may be subject to US Mint scheduling delays.

 


Cancelled Orders

Any order submitted via the online order form, US mail, email, telephone or fax may be cancelled by a purchaser, prior to shipping, by email notification only.

COINLAND.COM will refund the purchase price plus sales tax and shipping & handling charge of a cancelled order originally paid by check or money order, as long as an email cancellation notice is received prior to shipping. A refund check or the original check or money order will be mailed within 7 business days of an email cancellation. 

COINLAND.COM will refund the purchase price plus sales tax and shipping & handling charge, less a 10% restocking fee, of a cancelled order originally paid by credit card, as long as an email cancellation notice is received prior to shipping. Credit card reimbursement will be issued within 7 business days of an email cancellation.

All shipped orders are subject to the RETURNS policy outlined below. 

 

 

COINLAND.COM provides a 30 day return policy from the date of delivery on all certified slabbed coins, books and products, subject to the following exceptions and conditions. Coins sold in rolls or in US Mint bags, all State Quarters and all Presidential Dollars and all circulated coins are sold "as is" and may not be returned. Any coin that has been removed from a sealed holder may not be returned.

Silver and Gold bullion coins are subject to market price fluctuations and may not be returned. All Silver and Gold bullion sales are final.  

  • Returns must be approved and confirmed by email in advance

  • Certified coins must be returned in their original sealed holders

  • All items must arrive in the same condition as originally shipped

  • Returns must be sent via the US Postal Service only

  • Certified coins must be returned by US Registered Mail only

  • All returns must be sent with a "return receipt requested" form

  • Returns must be postmarked within 30 days of receipt

Returns should be addressed to: COINLAND.COM
  2880 Bicentennial Pkwy
Suite 100 PMB 273
Henderson, NV 89044

 

COINLAND.COM will refund the purchase price plus sales tax of returned items, less a 10% restocking fee, subject to the conditions outlined above. Actual shipping and insurance charges will not be refunded. Refund checks and credit card reimbursements will be issued within 7 business days of receipt of returned items.


 

Membership in the COINLAND.COM CoinClub requires a one time purchase of any listed Enrollment Package. Each new member will be required to create a username and password to access his/her account. It is the sole responsibility of the CoinClub member to Login to his/her account prior to entering an order. CoinClub Bonus Points will only be assigned to those orders that have been entered after member Login. It is the sole responsibility of the CoinClub member to make any changes to the name, billing address, email address or password listed for a CoinClub account.

CoinClub Bonus Points can not be redeemed for cash. Purchases of Silver, Gold or Platinum bullion coins and jewelry will not earn CoinClub Bonus Points. Taxes and shipping fees will not earn CoinClub bonus points. CoinClub bonus points will remain available in a customer account for a period of 2 years from the issue date. If a CoinClub account is inactive for a period of 2 years, all accumulated bonus points will expire.

 COINLAND.COM reserves the right to close any CoinClub account for any reason at any time, upon email or written notification to a member. Bonus Points remaining in a closed account will continue to be available for a period of 90 days after the date of closure and may be applied to purchases only. Bonus Points remaining in a closed account after a period of 90 days from the date of closure will expire.




Prices for all items sold by
COINLAND.COM are subject to change without prior notice.
 

Hours of Operation:

Monday – Friday: 6:00am - 6:00pm Pacific Time
Saturday: Closed
Sunday: Closed
Customer Service: 24/7 by email
Coin Values: Not Provided For Unseen Coins
Mailing Address: COINLAND.COM
2880 Bicentennial Pkwy
Suite 100 PMB 273
Henderson, NV 89044
Toll-Free Message Center: 1-855-940-COIN
Business Hours Number: 1-702-724-0060
Customer Service: customerservice@coinland.com
Domestic Orders: orders@coinland.com
Customer Comments: comments@coinland.com



 

All content included on the COINLAND.COM website, including text, graphics, logos, icons, images, photographs, audio/video clips and software, is the property of COINLAND.COM or its content suppliers and is protected by US copyright laws. The composition of all content on the website is the exclusive property of COINLAND.COM and is protected by US copyright laws. All software used on the website is the property of COINLAND.COM or its software suppliers and is protected by US copyright laws.

As a user of the COINLAND.COM website you are granted a nonexclusive, nontransferable, revocable limited license to access and make personal use of the website in accordance with the Terms of Use policies outlined herein. COINLAND.COM may terminate this license for any reason at any time. The content of this website may not be copied, modified, reproduced, republished, sold, distributed or displayed for any commercial purpose without the prior written consent of COINLAND.COM. No person, company, or entity is authorized to create a link or hyperlink to any page, product or image on the website without the prior written permission of COINLAND.COM.


All prices and product availability of all items listed on this website are subject to change without prior notice. Errors on the website, including but not limited to item descriptions and item prices, will be corrected when discovered. COINLAND.COM reserves the right to cancel any listed offer on this website and to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your debit/credit card has been charged. If your debit/credit card has been charged and your order is cancelled, COINLAND.COM will issue a credit to your card account for the stated charge. COINLAND.COM reserves the right to decline any order for any reason at any time.

 





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